*OPERATIONS OFFICER* WHAT IS THE OPPORTUNITY? Responsible for assisting the Operations Manager by supporting Item Processing colleagues in completing daily tasks and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Monitors workflow and functionality across multiple applications to ensure operation efficiency. Assists with cross training within the department to maintain optimal coverage and promote colleague development. WHAT WILL YOU DO? * Monitors workflow to ensure daily service level agreements are met. * Identifies and escalates operational impacts to production. * Reviews incoming client electronic image deposits from various sources using Windows-based Item Processing back-office application. * Ensures quality image eligibility of items deposited for adherence to all rules established for the applicable remote capture process; ensures review is done within established service level agreement. * Identifies non-conforming items, rejecting them back to the capture source when required; makes applicable adjustments to balance transactions. * Prepares applicable transmissions for transit items to be cleared through electronic channels according to deadlines and/or dispatch schedules. * Prepares paper items for sorter capture where required; ensures that control documents are properly prepared to give the customers accurate availability of funds deposited and that transactions are processed on a timely basis. * Performs End of Day balancing and validation processes. * Reviews and approves incoming mobile deposits. * Assumes supervisory role when Operations Manager is not in office WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * At least three years supervisory experience *Additional Qualifications* * Comprehensive understanding of Windows networks and file movements * Previous Electronic Payment System experience within a financial institution * Has at least an intermediate level of proficiency with computers and current technology * Ability to communicate with bank personnel and good writing skills * Ability to function independently and make deadlines and quality standard *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html). *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.