ADP is hiring a Manager of Operations, Disputes (Compliance) in our Employee Financial Solutions organization.

As the Manager of Operations for Disputes (Compliance), you’ll play a pivotal leadership role at the heart of ADP’s Wisely Card product. You will set the vision and direction for a high-performing team, ensuring operational excellence across all facets of dispute resolution, fraud mitigation, and compliance. This is a hands-on leadership opportunity for someone who thrives on driving continuous improvement, transforming processes, and fostering a culture of accountability, learning, and innovation.

 

You’ll be responsible for proactively identifying opportunities to streamline operations, enhance efficiency, and deliver exceptional experience for both clients and associates. By leveraging your expertise in troubleshooting and root-cause analysis, you’ll resolve complex challenges, anticipate risks, and implement sustainable solutions. As a mentor and coach, you’ll inspire your team to embrace change, develop new skills, and consistently deliver results that strengthen ADP’s reputation for integrity and service excellence.

 

Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

Manage a team of approximately 10+ directs Lead and inspire a team managing disputes, fraud investigations, and compliance for the Wisely Card product. Set clear expectations, empower associates to own processes, and foster a high-accountability culture. Champion process improvement by analyzing workflows, eliminating bottlenecks, and implementing best practices for scale and efficiency. Drive a continuous improvement mindset—identifying gaps, testing solutions, and executing enhancements to support evolving business needs. Serve as the primary escalation point for complex issues, providing expert troubleshooting, problem-solving, and timely resolution. Partner cross-functionally with peers, vendors, and senior leaders to drive innovation and compliance initiatives. Mentor, train, and develop team members, building a growth-oriented and collaborative environment. Analyze team performance, prepare reports, and deliver actionable insights to senior leadership. Oversee escalated cases and provide strategic updates to leadership. Manage vendor relationships, drive innovation, and implement strategies to reduce fraud risk. Lead or contribute to functional projects, audits, and regulatory reporting as needed. In this position you are responsible for ensuring ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements. Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations. Escalate operational gaps or compliance concerns to management. Participate in compliance related training and communication programs, as needed. Implement compliance training to associates based on job responsibilities. Monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary.

 

TO SUCCEED IN THIS ROLE: Requirements

This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home). 3+ years of people leadership experience 8+ years in cardholder disputes, chargebacks (Visa & Mastercard), compliance and fraud monitoring. Strong technical skills in Excel, data analysis, and reporting. Proven experience leading teams, troubleshooting issues, and delivering operational improvements. Excellent communication and stakeholder management skills; able to influence at all levels. Experience collaborating with vendors and external partners. High integrity, sound judgment, and a visionary mindset for process improvement and risk mitigation. Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast-paced environment Excellent written and verbal skills with great attention to detail

 

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Bonus points for these: Preferred Qualifications

Advanced degree or professional certifications (CFE, CAMS). Background in payroll, implementation, or contact center operations. Strong analytical and influencing skills. Fast learner, adaptable, and detail-oriented.

 

Why ADP Wisely Card?
You’ll make an impact at the intersection of financial technology, compliance, and fraud prevention—enabling secure, seamless cardholder experiences. We value diversity, innovation, and your leadership in shaping the future of payments.

 

 

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.