Mr Price Logistics has an exciting opportunity for an Operations Manager to be based at the Hammarsdale Distribution Centre. The aim of this role is to oversee and manage the day-to-day operations of the distribution centre, ensuring efficient, cost-effective, and high-quality service delivery. The role will be responsible for driving performance, managing teams, and ensuring that operational goals align with business objectives.

·       Bachelor’s degree in Logistics, Supply Chain, Operations Management, or related field.

·       5-7 years of experience in warehouse or operations management, preferably in retail/FMCG.

·       Strong leadership and team management experience.

·       Proficiency in WMS and operational reporting tools.

·       Lean/Six Sigma certification is advantageous.

Operational Excellence

·       Lead daily operations across receiving, storage, picking, packing, and dispatch.

·       Ensure OTIF (On Time In Full) delivery targets are met.

·       Monitor and improve key metrics: cost per transaction, stock accuracy, lost time, WIP/stock age, and productivity.

·       Ensure compliance with health, safety, and quality standards.

People Management

·       Provide clear direction, delegate tasks, and ensure accountability.

·       Drive performance through KPIs such as pick rate, order accuracy, and attendance.

·       Conduct regular performance reviews and implement development plans.

·       Foster a positive and engaging work environment to support staff retention and morale.

·       Promote cross-training and upskilling to build a flexible, sustainable workforce.

Process & Continuous Improvement

·       Identify inefficiencies and implement process improvements using lean methodologies (e.g., 5S, Kaizen).

·       Encourage a culture of innovation and continuous improvement.

·       Benchmark performance against industry standards and implement best practices.

·       Deliver data-driven insights through performance analysis and reporting.

Resource & Capacity Planning

·       Align staffing and equipment with operational demands and seasonal peaks.

·       Manage shift planning, overtime, and resource allocation to meet service levels.

·       Ensure optimal use of space, equipment, and technology.

Stakeholder & Customer Engagement

·       Collaborate with internal teams (e.g., Planning, Merchandising, Transport) to ensure alignment.

·       Act as a liaison for customer queries and escalations, ensuring timely resolution and satisfaction.

·       Provide regular feedback to divisional stakeholders on performance and improvement initiatives.

Budget & Cost Control

·       Support the DC Manager in managing the operational budget.

·       Identify and implement cost-saving initiatives.

·       Track and report on financial performance, ensuring alignment with budget targets.