Job Title: OPERATIONS MANAGER - EBENE Job Description **Experience the power of a game-changing career** Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Operations Manager in Ebene , you will be part of our team of game-changers who are powering in the **Travel industry.** **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an **Operations Manager** on our team, you will: + Craft and roll out a winning strategy that blends profitability, quality, volume, and productivity + Be the voice and trusted partner for our prestigious client—build strong relationships and exceed expectations + Lead, inspire, and grow a team of Supervisors ready to go the extra mile. + Boost performance by tracking KPIs, refining processes, and unlocking new efficiencies + Make quality your trademark and productivity your signature. + Coach, mentor, and empower your team with impactful feedback and ongoing training + Drive leadership alignment through regular meetings and strong coordination. + Turn data into action—analyze key metrics and lead business reviews with confidence + Create a workplace where people feel valued, united, and proud to live Concentrix values every day **Concentrix is a great match if you:** + Are proficient or bilingual in English and French + Have a strong background in customer service and contact center environments + Demonstrate excellent communication and listening skills + Possess strong organizational and time management abilities + Are self-motivated, proactive, and able to work independently + Show empathy and a logical approach to problem-solving + Have solid management skills and professional presentation + Are proficient in Windows and MS Office, especially Excel and PowerPoint + Are familiar with key service metrics like SLA, KPI, CSAT, and productivity Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and **YOU** . **Experience the best version of you!** At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” _Concentrix is an equal opportunity employer_ _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ Location: MUS Ebene Cyber City - 1st, 2nd and 3rd Floor, Bhumishq Tower Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**