Job Description

Hello Future Operations Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in as a Operations Manager, where you will manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change!!!
As part of our team in our space, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Contribute to overall business improvementIdentify and implement processes aligned to strategic objectivesCustomer Experience & Customer Service strategic alignmentLeading all the respective teams (As per structure above)Making sure that the business achieves its strategic objectives related to customer (includes service, experience)Functions pertaining to management (people, production, customer, and finance)Responsible for people management - includes talent management, change leadership.Align technology to business needsOperational efficiency and qualityProvide operational and best practice context for internal environment.Build relationships with peers and or colleagues that impact across business areas.Ensures compliance to system and operational controlsKRI indicators, client treatment with emphasis on compliance to legislation,Statistical reporting on performanceEffective budget management - Deliver the allocated part of the operations within agreed budgets, service levels and business targets.Collaborate and work with the HR and IT teams to deliver required service levels.Actively share information with other team members regarding successes, issues, trends, and ideas.

 

Education and Experience

Grade 12 (Matric)Degree3 + years of experience dealing with Complaints Experience in a collection team (Advantageous)2-3 years in Management

 

Key Component:

Leadership and team managementStrategic planningCustomer Experience enhancementBusiness & Process improvementPerformance ManagementReporting Stakeholder engagement (Including ownership and accountability for SLA with Associates)Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.