Required Language
English

Employment Type
Full time

Contract Type
Permanent

Description

Are you interested in leading operations, driving performance, and building high-performing teams?
Do you have experience managing people, processes, and results in a dynamic environment? If so, you might have the potential to become our next Operations Manager, supporting one of our new projects from our brand-new office in Bucharest.

 Your future role:Line management responsibility for Team Managers, ensuring consistent performance and engagement across all teams.Ensure operational KPIs, SLAs, and financial targets are consistently achieved; define and implement corrective actions when performance is off-target.Conduct formal performance reviews, regular 1:1s, and ongoing feedback sessions aligned with company performance management processes.Proactively manage absenteeism and attrition, implementing action plans to support workforce stability and engagement.Oversee new business implementations, project launches, or operational transitions, ensuring smooth delivery and alignment with internal and client requirements.Ensure actions resulting from Employee Satisfaction surveys are implemented, monitored, and continuously reviewed.Maintain overall accountability for training, development, coaching, and succession planning of direct reports.Promote a culture of open, transparent, two-way communication, recognizing and rewarding strong performance in line with company values.Manage client relationships at an operational level, coordinating data requests, reporting, and deliverables within agreed timelines and quality standards.Coordinate and manage client change requests, escalations, and improvement initiatives.Ensure client satisfaction surveys are completed and improvement plans are defined, implemented, and tracked.Oversee process audits, performance reviews, and continuous improvement initiatives.Prepare, analyze, and present operational and performance data as part of regular business reviews.Contribute to commercial decision-making, including P&L awareness, forecasting, and cost control.Ensure accurate workforce planning, scheduling, and forecasting using available tools and client data.Ensure integrity and accuracy of financial reporting, invoicing, and billed hours.Take personal responsibility for compliance with company, client, security, and data protection policies. Your profile:College degree (2–3 years) or equivalent relevant work experience.English – Advanced level (C1)Minimum 2 years’ experience in a similar role within a customer support or operational environment Strong leadership, coaching, and people management capabilities.Excellent verbal and written communication skills.Strong analytical and numerical reasoning skills.Effective time management and prioritization abilities.Ability to manage multiple priorities in a fast-paced environment.Strong people-oriented mindset with leadership presence Experience working with policies, procedures, and compliance frameworks.Comfortable adopting and leveraging new technologies and tools.Reliable, autonomous, and accountable.Ability to build positive relationships across all organizational levels.Occasional business travel may be required.Willingness to work on-site from our Bucharest office in Sector 6, CAMPUS 6.3

 

Benefits:Competitive monthly salaryMonthly performance-based bonuses  30 RON/day meal ticketsPermanent contract Private medical insuranceA well-defined career path with many opportunities to grow in different directions

 

At Foundever®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.

Let’s create best moments together.