Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionResponsible for the service delivery of the assigned service/sResponsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)Employee management and development of assigned associatesEnsure a high quality and efficient management as well as risk management of the respective serviceControl, steer and optimize quantitative and qualitative KPIs of the respective sub-unitSupport of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local servicesDepends on location: growth of businessPoint of contact for clients (in case of local, single site services)

QualificationsFive to ten years of experience in site management role, preferably gained from BPO and related industriesAbility to analyze and prepare reports for Management on Contractual obligations (Service Level and internal KPIs)Ability to handle and respond to client escalations and commendationsResponsible for professional development of the teamImplement and develop policies and proceduresStrong leadership skillsStrong and organized Project Management skillsOutstanding product knowledge and customer service orientationExcellent written, verbal, analytical and communication skillsAbility to build and promote a positive work cultureFlexible in working schedule and amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.