Carbel, part of Arvato, is a full-service 3PL provider serving national and international clients across various industries, with a strong focus on fashion and retail. The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

YOUR TASKS

Accountable to client SLA agreements and site-specific quality and fulfillment targets

Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner

Actively contribute to the development of direct reports

Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable)

Lead Individual Performance Management program for area

Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality

Interact with clients on operational topics

Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met

Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management

Promote and develop a culture of continuous improvement within the value stream

Deliver productivity and improvements in line with KPIs

Ownership of lean process improvement and CI initiatives

Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost

Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained

Promote a culture of high accountability, engagement, and associate empowerment

Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs

Budget management for value stream

YOUR PROFILE

Bachelor’s degree strongly preferred / HS Degree or GED required

Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred

Minimum of 2 years of progressive Operations experience in a manager role

Experience in creating productivity improvement through continuous improvement efforts

Execution focused

Ability to be flexible

Awareness of internal customer requirements

Analyze data to identify defects and root cause analysis

Identify process opportunities to create growth

Performance oriented

Strong verbal and written communication skills

Ability to establish and or enhance quality control procedures

Must demonstrate capacity to learn ALL operational functions

Ability to coach, mentor, and motivate direct reports

Ability to influence and collaborate with peers and upper management

Must be proficient with Microsoft Office with a strong emphasis in Excel

Must have intermediate math skills

Must be able to lift 50lbs

Must be able to push or pull carts of up to 100 lbs

WE OFFER

Medical and Life insurance

Paid Time Off, including paid holidays

Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance