Operations Manager Transdev is seeking a highly motivated and results-driven Operations Manager to oversee daily transit operations in Lawrence, Kansas. This role is responsible for ensuring safe, reliable, and efficient service delivery while maintaining compliance with company policies, client expectations, and the Collective Bargaining Agreement (CBA). This position will play a critical role in managing ADA and paratransit operations, supporting scheduling and compliance functions, and driving performance to reduce service disruptions and liquidated damages (LDs). Transdev is proud to offer: Non-CBA Position: + Competitive compensation package of minimum $56,000 – Maximum $70,000 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee daily fixed-route, paratransit, and charter operations to ensure service is delivered safely and on time + Manage and support ADA and paratransit service operations, including day-to-day oversight of para service delivery + Operate and manage paratransit scheduling and dispatch systems to ensure efficient routing and service reliability + Assist with scheduling, data entry, reporting, and compliance tracking across operations + Support dispatch, road supervisors, and operators to maintain operational excellence + Monitor and improve key performance indicators (KPIs), including on-time performance, missed trips, ADA compliance, and customer satisfaction + Proactively identify and implement strategies to reduce liquidated damages (LDs) and service failures + Partner with the Assistant General Manager (AGM) and General Manager (GM) to support operational goals and performance improvement initiatives + Ensure compliance with all safety policies, regulatory requirements, ADA standards, and company procedures + Coordinate service changes, detours, and special event operations (e.g., university events, charters, and seasonal service adjustments) + Conduct incident investigations and implement corrective actions + Partner with maintenance to ensure vehicle availability meets service needs + Support budgeting efforts and control operational costs, including overtime and non-revenue hours + Maintain strong relationships with clients, including municipal partners and university stakeholders + Lead training initiatives and continuous improvement efforts for frontline staff + Other duties as needed Qualifications: + High school diploma or GED required; Bachelor’s degree in transportation, business, or related field preferred + Minimum of 3–5 years of experience in transit operations, logistics, or a related field + Prior supervisory or management experience required + Experience managing ADA/paratransit operations or demand-response service strongly preferred + Experience working in a union/CBA environment strongly preferred + Strong knowledge of transit operations, scheduling, dispatch, and compliance requirements + Experience with paratransit or scheduling software (e.g., Trapeze or similar systems) preferred + Excellent leadership, communication, and conflict resolution skills + Ability to analyze data and make operational decisions in a fast-paced environment + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions-30% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Work Type: No Remote Req ID: 7950 Pay Group: UC6 Cost Center: FT The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.