Flik Hospitality Group **Salary:** $80000 - $85000 / year **What makes FLIK click** _What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._ _We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._ **Job Summary** Working as an Ace Team Operations Manager, you will support FLIK accounts in the New York City region which may include corporate dining, independent schools and / or airport lounge locations. As a member of the Ace Team you will be responsible for supporting Flik accounts. Being based in New York, NY, you will mainly support units in the Tri-State Area. Additionally, you will be assigned to support non-local Flik locations requiring up to 25% travel. Ace schedules vary each week based on business needs. The majority of the assignments fall between Monday through Friday. There will be periodic evening, weekend and holiday assignments given with advance notice. **Project Management:** + Build and maintain project schedules, trackers, and milestone calendars + Coordinate cross-functional partners (Ops, Culinary, Marketing, Finance, HR, IT, Safety) + Assist with planning and execution of new openings, transitions, client retention and refreshes + Manage smallwares & equipment lists; monitor order and delivery timelines + Track vendor set up, notifications, delivery logistics (thru hire of GM) + Prepare weekly project recaps, decision logs, action items, and owner follow-ups + Maintain shared project documentation, checklists, SOPs, and venue profiles + Support planning and delivery of training/launch materials and post-launch reviews + Provide onsite support at openings and critical installs as needed + Capture lessons learned and maintain playbooks for repeatable deployment + Identify risk blockers early and escalate for resolution **Regional Operations Support:** + Serve as day-to-day Ace support (as needed, based on project load) + Support new hire onboarding tasks (systems access requests, scheduling, tools) + Maintain shared resource libraries and update operations documents + Pull light reporting on performance gaps, staffing status, ordering risks, etc. + Coordinate communications across venues and reinforce process changes + Support ad-hoc tactical needs during peak periods (holidays, transitions, recovery) + Drive process consistency across the region by sharing best practices + Contribute to small continuous improvement initiatives + MVR, ICR **Qualifications:** + Bachelor’s Degree preferred + At least 3 years of relevant work experience + Strong leadership and communication skills + Excellent stress management skills, administrative and organizational, and follow-through skills + Ability to utilize a participative approach to managing staff + Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook **Apply to Flik today!** _Flik is a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. **Associates at Flik Hospitality are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf **Req ID:** 1503482 Flik Hospitality Group JEANNE M LANE [[req_classification]]