Job Responsibilities

Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding. Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT). Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction. Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch. Review and approve Credit Note (CN) cases in compliance with company policies. Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts). Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels. Conduct training for branch team members (Back Office Operations and Technicians).

Key Result Areas

Client Relationship Management Business Development & Lead Generation Training for Branch Team Members Team Management Compliance & Audit Readiness

Competencies (Skills Essential To The Role)

Strong English communication and organisational skills Familiarity with the local working area Effective training abilities Team management experience

Educational Qualification / Other Requirement

Graduate in any field Minimum 2-5 years of experience Familiarity with the local working area Local language proficiency