Job Title:

Operations manager

Job Description

We are seeking a dynamic and experienced Operations Manager to join our team. The successful candidate will be responsible for coaching and supervising Team Leaders, ensuring that all Client Service Level Agreements and financial expectations are consistently met and exceeded.

Key Responsibilities:

Service Level Management: Continuously analyze Client Service Level Agreements and implement strategies for improvement to meet or exceed expectations.Financial Leadership: Drive revenue generation by managing data for billable and non-billable hours, accurate forecasting, and budgeting.Team Development: Recruit, train, and develop direct reports and their teams, ensuring work alignment with company policies and legal standards.Operational Oversight: Oversee operational reports to ensure compliance with performance metrics.Client Relations: Develop and maintain robust relationships with client partners to ensure strategic alignment and mutual success.Leadership & Guidance: Provide dynamic guidance to direct reports, ensuring the consistent application of company policies and standards, with corrective actions as required.Employee Engagement: Foster a positive, goal-oriented work environment through active engagement and timely resolution of employee issues.Cross-functional Collaboration: Engage in cross-functional meetings to evaluate inputs from operational support functions and collaborate on action plans for continuous improvement.Best Practices Implementation: Implement best practices to exceed client expectations, ensure performance consistency, and adjust staffing needs as necessary.Client Interaction: Attend business reviews with clients to ensure strategic alignment and satisfaction.

Candidate Profile:

Education & Experience: Associate's Degree in a relevant field, with more than seven years of experience, including at least one years in a managerial role. Comprehensive sales experience and call center experience are preferred.Goal Orientation: Energetic and driven by achieving and surpassing goals.Coaching & Development: Proven ability to coach, develop action plans, and provide effective feedback for team performance enhancement.Process Optimization: Strong analytical skills to refine work processes and establish actionable goals.Pressure Management: Ability to effectively work under pressure and complete tasks professionally.Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to various stakeholders.Project Management: Demonstrated ability to organize and prioritize tasks in a fast-paced, deadline-driven environment.Mentorship: Experience in mentoring and guiding employees to enhance performance and development.Flexibility: Willingness to work a flexible schedule.

Location:

POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements:

Time Type:

Full time

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