As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Founded in 1954, Sterling Crane has been one of North America’s premier leaders in the heavy lift industry offering operated and bare rentals, sales, parts, and unparalleled service to all our customers. We boast one of the largest inventories of modern lifting equipment in North America, in excess of 1000 units.We're winning a better way.
At Sterling Crane USA, you truly get the best of both worlds --the dynamic opportunities that come with being part of a growing, U.S. -based company, combined with the strength, stability, and long-term vision of being part of Marmon and Berkshire Hathaway.
The Operations Manager is responsible for overseeing all aspects of branch operations, ensuring efficiency, profitability, and compliance with company standards. This role provides leadership to operations staff, ensures customer satisfaction, manages resources effectively, and supports the Vice President/General Manager in achieving strategic and operational goals. The Operations Manager plays a critical role in developing high-performing teams, maintaining safety standards, and driving continuous improvement within the branch.
Key Responsibilities
• Lead day-to-day operations of the branch, ensuring alignment with company objectives and performance standards.• Supervise, coach, and develop operations staff, fostering a culture of accountability, teamwork, and safety.• Partner with the VP/GM to implement operational strategies that maximize branch efficiency, profitability, and customer satisfaction.• Ensure compliance with company policies, procedures, safety regulations, and applicable laws.• Oversee scheduling, logistics, fleet/equipment utilization, and dispatching activities to ensure customer commitments are met.• Monitor branch financial performance, including expense control, revenue growth, and budgeting support.• Support sales efforts by collaborating with the sales team to meet customer needs and enhance client relationships.• Drive continuous process improvements, identifying opportunities for cost reduction and operational excellence.• Prepare operational reports and metrics for review by the VP/GM.• Act as the primary point of contact for escalated customer issues or operational challenges.• And all other duties assigned
Qualifications
• Bachelor’s degree in Business Administration, Operations Management, or related field preferred; equivalent experience considered.• 5+ years of progressive operations leadership experience, preferably in an industrial, construction, or service-oriented environment.• Strong leadership, team-building, and decision-making skills.• Knowledge of operational processes, safety compliance, and f financial management.• Excellent organizational and problem-solving abilities.• Proficient in Microsoft Office Suite and operational software systems.
Work Conditions
• This position operates in both an office and field environment, with routine use of computers, phones, and standard office equipment.• Frequent interaction with field employees, customers, and vendors.• Must be able to occasionally lift up to 25 pounds and perform site visits in outdoor or industrial settings.• Travel is required periodically for site visits, training, and company meetings.• Typical work hours are Monday through Friday; however, extended hours or weekend availability may be necessary based on operational needs.Benefits Package
Medical, Dental and Vision
401K with Company match
Company-paid employee and dependent life insurance
Annual reimbursement for safety shoe and prescription safety eyewear
Holiday Pay
Vacation Pay
Marmon Employee Discount Program
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.