The Operations Manager oversees field operations with a strategic mindset, taking responsibility for safety, quality, and financial performance. This role involves managing risk, sales, service quality, personnel, and business development while overseeing functions like accounting, purchasing, manufacturing, health & safety, and human resources. 

Safety & Compliance 

Lead regular safety meetings with employees  Oversee safety protocols, investigate incidents, and implement corrective actions  Lead RADAR card input, review, trend identification and action plans  Ensure compliance with company policies, regulations, and industry standards  Prioritize Quality, Health & Safety, Security, and Environmental protection 

Operations Management 

Execute operational activities by managing resources, crew utilization, and inventory through an integrated service project approach to deliver quality service meeting customer’s requirements  Lead continuous improvement initiatives  Conduct regular customer service quality reviews  Maintain strong customer relationships and provide technical support  Partner with sales to identify new business opportunities  Oversee equipment maintenance and job documentation  Maintain WPTS project job documentation and incident reporting  Conduct field visits to verify regulatory and procedural compliance during ongoing operations 

Financial Management 

Assume full P&L responsibility for the product line  Maximize financial results through effective forecasting and cost management  Manage fixed assets, inventory, capital expenditures, payables, and receivables  Execute contracts to maximize opportunities and minimize revenue leakage 

People Management 

Lead field personnel by communicating work scope and delegating responsibilities  Drive performance management through objective setting and regular appraisals  Collaborate with HR on recruitment and retention strategies  Support talent development and succession planning  Coordinate with HR to fulfill staffing requirements and address personnel issues  Personnel training verification  Workforce utilization management and time approval 

Communication 

Maintain regular dialogue with all stakeholders  Facilitate collaboration between Sales, Service Quality, and Operations  Clearly communicate expectations and responsibilities to team members   

Education & Experience 

Bachelor's degree in Engineering or Scientific discipline (or equivalent experience)  Minimum 7+ years of relevant operations experience  2+ years P&L management experience 

Skills & Knowledge 

Understanding of finance, accounting, and cost control principles  Comprehensive knowledge of product line and technical job planning  Strong understanding of customer requirements and market conditions  Ability to work under pressure and balance client/business expectations  Problem-solving and strategic thinking capabilities  Leadership and team development skills  Experience with relevant business systems (JDE, Hyperion, TapRoot, etc.)  Fluent in English 

Travel Requirements 

This position may require up to 10% domestic and potentially international travel 

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