Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

Key job responsibilities
Key Responsibilities and Job Elements:

-Support, mentor, and motivate your salaried and hourly workforce

-Lead large-scope projects with site and regional impact

-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

-Manage safety, quality, productivity, and customer delivery promises

-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

-Stand/walk for up to 12 hours during shifts

-Work in an environment where the noise level varies and can be loud

-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

-Continuously climb and descend stairs (applies to sites with stairs)

Key job responsibilities
As an Operations Manager, you are responsible for either the front half or back half operations, typically overseeing:

Core Responsibilities:

Direct management of multiple Area Managers
Oversight of operations for your assigned shift period
Leadership of 150+ associates through your management team
Full accountability for shift performance metrics

Specific Duties:

Drive operational excellence during your assigned shift window
Manage inbound/outbound processes within your time block
Lead daily shift standup meetings and performance reviews
Execute staffing plans and labor management
Ensure smooth shift transitions

Key Focus Areas:

Safety compliance and cultural leadership
Quality control and process standardization
Productivity and efficiency metrics
Associate engagement and development
Cost management within shift parameters

Leadership Aspects:

Coach and develop Area Managers
Build bench strength within your shift
Drive performance through data-driven decisions
Implement and sustain process improvements
Maintain strong communication across shifts

The role requires you to embody Amazon's leadership principles while ensuring your assigned shift consistently meets or exceeds its operational targets. You'll work closely with your front half/back half counterpart to ensure seamless 24/7 operations, while maintaining ownership of your shift's performance and team development.