About this role:

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com

Wells Fargo is seeking an Operations Manager for as part of Consumer and Small Business Banking Operation within the Cash Managements Service Operations

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional areaDevelop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and complianceEngage stakeholders and internal partners associated within the Operations areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalates issues to more experienced managementProvide training, performance, evaluation and coaching of less experienced teamMake decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectivesInterpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibilityProvide responsibility for budget and financial performanceCollaborate and influence all levels of professionals including more experienced managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of leadership experience

Desired Qualifications:

4+ years of Cash  Management Services Operations experienceWorkforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planningCash management operating system experienceAbility to identify risks and propose mitigation plansAbility to manage to production goals, deadlines, and various metrics including capacity planning, forecasting, process improvement, and measurementsAbility to  influence and collaborate at all levels of an organization; including senior leadership/managementExperience leading other exempt level managersExcellent verbal, written, and interpersonal communication skillsAdvanced Microsoft Office skillsAdaptability and ability to think on your feet to adjust and react to daily operations issues. Ability to interact with all levels of an organizationAbility to exercise independent judgment to identify and resolve problemsAbility to manage initiatives involving process improvementsExperience successfully collaborating with others in a change driven environmentStrong analytical skills with high attention to detail and accuracyStrong time management skills and ability to meet deadlines

Job Expectations:

Flexibility and willing to work non-standard hours; including holidays, weekends & extended shifts.This is a Monday - Friday position with a start time of 7:00am-4:00pm. Scheduled and time will be adjusted according to the opening and closing times of the vault.

Posting Location: 8230 Baycenter Rd, JACKSONVILLE,FL

(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Posting End Date: 

30 Sep 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.