Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements & drive them through completion.

Responsibilities include, but are not limited to
 

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. Basic Qualifications
  1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts