**Description:** The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office, Housekeeping, and Food & Beverage Department. **Duties** + Assist the Director of Operations with managing the Front Office, Housekeeping and Food & Beverage operations. + Provide strong lobby presence to assist front desk agents and guests. + Provide all aspects of shift coverage in Front Office, Housekeeping, and F&B operations as needed. + Monitors pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue. + Understands brand standards and operation requirements for performance in each of the discipline areas. + Coordinates labor scheduling and leads shifts across each discipline area depending on property needs. + Directs and works with Team members to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets. + Ensure Front Office and Housekeeping are functioning to Hyatt Centric and Caption by Hyatt (i.e. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards). + Handle guest’s special requests and customer complaints during shift. + Perform all other front desk duties and responsibilities. + Investigate and handle complaints, disturbances, emergencies, etc. during shift. + Manage Team members Attendance calendar, time edits, and conduct call-arounds for shifts as needed. + Coach, train, counsel hourly Team members and administer discipline as needed. + Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. + Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. + Attend all hotel required meetings and trainings. + Any other duties as assigned by the Director of Operations or General Manager. **Qualifications:** **Skill and Knowledge Requirements** 1. Excellent guest service, organization and problem solving skills 2. Ability to multi task and work in a fast paced environment. 3. Strong communication and leadership skills 3. Knowledge of computer programs utilized in property management 4. Purchasing / Inventory understanding 4. Scheduling of colleagues / Labor management 5. Staff training 6. Payroll processing **Experience Requirements** · 5 plus years of hotel management or supervisory experience is preferred. · Must have strong computer skills. · Must be highly motivated and energetic. · Must have previous Operations experience in management or a supervisory role. **Primary Location:** US-TN-Memphis **Organization:** Hyatt Centric Memphis **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** MEM001054 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.