Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectives

Hello Future Operations Manager,  

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Work closely with Financial Planners to co-develop and align target and budget goals, ensuring effective cost controls across multiple functionsDrive growth and profitability through collaborative planning and operational excellenceCultivate a client-centric service culture by collaborating with Financial Planners to propose innovations and build rewarding relationshipsStrengthen Business Unit delivery by designing systems, processes, and metrics alongside Financial Planners to monitor service levels and client satisfactionBuild strong partnerships with Financial Planners, SMEs, project managers and senior stakeholders to deliver impactful resultsTranslate strategic initiatives into action, working with Financial Planners to set measurable goals and track performanceMaintain compliance by embedding governance structures in operational processes, working with Financial Planners to anticipate audit needs and regulatory requirementsIdentify, report, and mitigate operational risk across product and channel ecosystems, leveraging insights from Financial Planners to drive accuracyCollaborate with Financial Planners and other key stakeholders to enhance operational processes that lead to superior client outcomes and streamlined workflowsOversee SLA agreements in partnership with Financial Planners, ensuring they reflect business priorities and client needsImprove business decisions through rich collaboration with Financial Planners on data analysis, insights generation, and trend interpretationOversee onboarding Financial Planners, with a meticulous approach and strong attention to detail to ensure seamless integration and regulatory alignmentPlan and execute campaign planning and execution with Financial Planners, maintain operational accountability for all campaign execution.Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competenciesManage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you have:

Proven experience running and optimizing operations within a financial services environment, with exposure to Financial Planning environments considered a valuable strengthBCom Degree or equivalent3- 5 years in a similar role

You will have access to:

Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/08/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.