The Operations Manager oversees an assigned district to develop leaders, drive profitability, and enhance operational performance to meet client expectations and maintain company standard.  

Compensation & Benefits:

Pay Rate: $45,000-50,000/year. The pay listed is the salary range for this position, an estimate and not guaranteed.   Any specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 
Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Specific Duties/Essential Job Functions: (Other duties may be assigned)

Recruit, manage, and lead the team(s) with focus on continuous improvement; select and develop teams of professionals and leaders to build internal talent pipelines.  Support, motivate, and promote the team by building a positive and thriving team environment.  Maintain accountability for the performance of multiple teams and ensure company standards and client obligations are met within specified budget of labor and expense.  Adhere to and enforce established company policy and regulatory requirements.  Contact customers to ensure services meet service contract requirements and ensure customer retention.  Understand and use proper personnel management skills to resolve issues with employee and supervisory personnel.  Develop area operational plans and set business priorities.  Analyze data and maintain business in line with district financial goals by managing job budgets and costs associated to area of direct responsibility.   Assist in reviewing administrative needs, relevant to area of responsibility to ensure proper handling (e.g. worker’s compensation claims).  Special projects and other duties as assigned. 

Education:  

High school diploma or equivalent required.  Bachelor’s degree preferred. 

Experience:  

2 to 3 years of experience in a service-oriented environment, including management. 

Other: 

Ability to effectively lead a staff of direct reports.   Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.  Skilled in project management, problem-solving techniques, and communicating ideas and instructions clearly.  Skilled in directing activities and operations of others, including activities involving hazardous situations.  Skills in relationship-building, teamwork, and collaboration.  Positive attitude with a strong desire to learn and a continuous improvement mind-set.  Strong working knowledge of Excel and other Microsoft Office products.  Comfortable with routinely shifting demands.  Working knowledge of general office equipment.  Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.  Ability to work independently in a fast-paced, dynamic, results-oriented environment.   Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.  

General Company Requirements:

- Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

- Employee must comply with all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.