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Join JLL as an Operations Manager at the Iconic Brent Cross Shopping Centre

Are you a dynamic and experienced operations professional looking for an exciting opportunity? JLL is seeking a highly motivated Operations Manager to join our team at Brent Cross, a premier retail destination. Brent Cross is located in Hendon, North London, one of the country’s most affluent catchments and is owned by Hammerson.

As the UK's first out-of-town shopping centre, opening in 1976, Brent Cross attracts millions of shoppers and remains as one of the most iconic retail and leisure destinations with over 120 shops from fashion, beauty, homeware, technology and more. Home to major department stores from John Lewis to Fenwick and Marks and Spencer, as well as global brands like Apple, Zara, Polo Ralph Lauren, Boss , Levi’s, North Face and many more. This is your chance to contribute to the success of a high-profile location and work with a dedicated team in a fast-paced environment.

Objective

Responsible for the operational management for the Destination and to improve the potential of the Destination with a clear focus on ensuring asset performance, through the delivery of H&S, service partner management and budgetary control.

Key Objectives

Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with

Management of the contracted service teams, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation

Responsible for operational budget lines and assist the General Manager in the collation of the annual service charge

Manage and track progress and report on the Destinations PMR document

Ensure the delivery of the Destination’s Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client

Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting

Ensure any documentation, Destination plans and technical drawings held locally are uploaded to JLL H&S platform and client CAFM system

Key Responsibilities

Deputise for the General Manager in their absence

Assume the role of Duty Manager when required

Oversee all operational and facilities management for the Destination/Estate

Ensure that all insurers’ requirements are always complied with

Liaise with JLL’s wider IFM team

Prepare and deliver operational reports as required

Further develop and ensure compliance with the Destination’s emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness

Lead the Destination/Estate team in scenario-based training to continuously improve Emergency Preparedness

Assist in ensuring the Occupiers Handbook is updated and issued as required

Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival

Co-ordinate and direct Landlord’s major works

Ensure compliance with the managing agent’s Working Practices Manual where applicable

Oversee all accident and incident reporting, including insurance and statutory forms and procedures

Motivate the contractors to achieve required standards

Assist Managing Agent in any shop fit plan approvals

Liaise with owner’s representatives when required

Manage operations team, with direct line management

Tenant liaison – foster good relationships and regular communication with tenants

Any other duties reasonably requested by the General Manager

Experience, Knowledge & Qualifications

Ideally a recognised and certificated H&S qualification with a minimum 3 years’ experience in a Shopping Destination/FM focused environment with responsibility for managing H&S

Ideally SIA licensed DS/SG and Public Space Surveillance

Proven experience in forging relationships with key community stakeholders - Police, Fire, Local Authority

Good administrative and IT skills (Word, Excel, and PowerPoint)

Good numeracy skills with at least 3 years’ experience setting and managing budgets, meeting deadlines, and working within financial limits

Strong customer relations skills, and ability to work and integrate in an already established team

Experience of contract procurement.

Management of contractors (minimum 3 years) within a Shopping Destination environment

Competencies and Attributes

Strong organisational skills – ability to multitask and prioritise workload

Communication – ability to communicate to all levels of the business effectively

Good written work – ability to report to management and the Client with clarity on operational issues, in a correct and precise manner

Ability to work on own initiative, to listen and willingness to learn

Commercial awareness – ability to obtain best value for money and assist with identifying further income generation where possible

Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects

Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information

Results and achievement orientated to high standards

Excellent problem-solving skills with an ability to use initiative

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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