Operations Manager
kempinski
Operations Manager
DescriptionUnder the guidance of the Residence Manager assess, evaluate and ensure that long-term and short-term of the goals residence are met. Support and assist all Departments in the residence to ensure a smooth, prompt and effective service to all residents & guests. Direct and manage Front Desk Manager, Lady in Red, Concierge, Front Office Agents, Bellmen.
Key ResponsibilitiesIn this position you are reporting directly to the Residence Manager.\nRevenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.\nFinancial Policies and Procedures are supported and followed.\nSubstitutes the Residence Manager in his absence\nHandles all residents & guests’ comments & complaints, as well as following up on resolving those.\nComplete checks & reports on the general upkeep of the residence including spot-checking the performance of 3rd party service providers\nEnsures the smooth running of the residence operations on a day-to-day basis and in a proactive manner.\nPerform Manager on Duty shifts during the absence of Residence Manager\n Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.\n Support and assist all departments.\n Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.\nInform and co-ordinate with other operating departments matters which may concern them.\nCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.\nFollow up with 3rd party service provider on any unresolved room discrepancies.\n Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.\n Ensures that all residence information is kept accurately and up to date.\nPromotes in house sales and facilities to maximize residence revenues.\n Understand and carries out duties in line with Residence Emergency Procedures.\nInspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.\nInspects outside areas on a daily basis.\n Co-ordinates/Assists security personnel in all related matters.\nResponds promptly to any operational requests from residence sections.\nAttends to referred and unsolved problematic situations.\n Conduct efficient hand-over with coming team member.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.\n
Key Responsibilities \nEligible for a working permit in country of hire \nHigher College and or Hotel Management \nMinimum 5 years Front Office supervisory & managerial position \nPreferably as Section Head in 5-star property. \nProven track record with good progression.\nMature & Customer focused.\nAbility to work and communicate in a multinational environment\nFluent in English (verbally and written)\nAny additional language is a plus (Russian and German)
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About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: United Arab Emirates - Dubai
Reporting To: Residence Manager
DescriptionUnder the guidance of the Residence Manager assess, evaluate and ensure that long-term and short-term of the goals residence are met. Support and assist all Departments in the residence to ensure a smooth, prompt and effective service to all residents & guests. Direct and manage Front Desk Manager, Lady in Red, Concierge, Front Office Agents, Bellmen.
Key ResponsibilitiesIn this position you are reporting directly to the Residence Manager.\nRevenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.\nFinancial Policies and Procedures are supported and followed.\nSubstitutes the Residence Manager in his absence\nHandles all residents & guests’ comments & complaints, as well as following up on resolving those.\nComplete checks & reports on the general upkeep of the residence including spot-checking the performance of 3rd party service providers\nEnsures the smooth running of the residence operations on a day-to-day basis and in a proactive manner.\nPerform Manager on Duty shifts during the absence of Residence Manager\n Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.\n Support and assist all departments.\n Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.\nInform and co-ordinate with other operating departments matters which may concern them.\nCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.\nFollow up with 3rd party service provider on any unresolved room discrepancies.\n Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.\n Ensures that all residence information is kept accurately and up to date.\nPromotes in house sales and facilities to maximize residence revenues.\n Understand and carries out duties in line with Residence Emergency Procedures.\nInspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.\nInspects outside areas on a daily basis.\n Co-ordinates/Assists security personnel in all related matters.\nResponds promptly to any operational requests from residence sections.\nAttends to referred and unsolved problematic situations.\n Conduct efficient hand-over with coming team member.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.\n
Key Responsibilities \nEligible for a working permit in country of hire \nHigher College and or Hotel Management \nMinimum 5 years Front Office supervisory & managerial position \nPreferably as Section Head in 5-star property. \nProven track record with good progression.\nMature & Customer focused.\nAbility to work and communicate in a multinational environment\nFluent in English (verbally and written)\nAny additional language is a plus (Russian and German)
\n\n
About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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