Operations Manager
About Hyatt Regency London Olympia
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.
Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be 3 meeting rooms and direct connectivity to the London Olympia Convention Centre.
The role
As Operations Manager, you will report to the General Manager and play a critical role in ensuring the successful launch of the hotel. You will oversee all operational aspects, across Rooms, Housekeeping, Foor Beverage, and Culinary. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the sophisticated standards that distinguish our hotel.
Duties and responsibilities related to the Operations Manager role
Champion a guest-first culture while leading the seamless delivery of luxury service across all operational departments, ensuring every detail reflects our brand promise.Work closely with department heads to align strategy, elevate guest satisfaction, and deliver operational excellence.Maintain the highest levels of quality, cleanliness, and ambiance across rooms, dining venues, and public spaces.Oversee the implementation of action plans derived from guest satisfaction (HySat) and colleague engagement surveys.Support business planning and revenue strategies, balancing financial goals with service excellence.Ensure compliance with health, safety, and brand standards, while maintaining a well-run operation.Actively seek innovation, luxury trends, and market opportunities to ensure our operations remain competitive and distinctive.Support the General Manager in shaping a bold vision for the property and delivering an unforgettable guest experience, every time.Be a visible leader, promoting team engagement and a positive work environment.About you
You are an experienced hospitality leader with a proven track record in five-star hotel operations. You bring strong leadership presence, excellent communication skills, and a natural ability to inspire and influence others. Extensive experience in Rooms operations is highly beneficial, and exposure to a cosmopolitan, fast-paced city such as London is a significant advantage.
Benefits of the Operations Manager role include
12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you startBusiness attire laundered complimentaryMeals on dutyHeadspace membership and access to our Employee Assistance Programme50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAt Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Operations Manager role and start your journey with Hyatt Hotels
Operations Manager
About Hyatt Regency London Olympia
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.
Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be 3 meeting rooms and direct connectivity to the London Olympia Convention Centre.
The role
As Operations Manager, you will report to the General Manager and play a critical role in ensuring the successful launch of the hotel. You will oversee all operational aspects, across Rooms, Housekeeping, Foor Beverage, and Culinary. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the sophisticated standards that distinguish our hotel.
Duties and responsibilities related to the Operations Manager role
Champion a guest-first culture while leading the seamless delivery of luxury service across all operational departments, ensuring every detail reflects our brand promise.Work closely with department heads to align strategy, elevate guest satisfaction, and deliver operational excellence.Maintain the highest levels of quality, cleanliness, and ambiance across rooms, dining venues, and public spaces.Oversee the implementation of action plans derived from guest satisfaction (HySat) and colleague engagement surveys.Support business planning and revenue strategies, balancing financial goals with service excellence.Ensure compliance with health, safety, and brand standards, while maintaining a well-run operation.Actively seek innovation, luxury trends, and market opportunities to ensure our operations remain competitive and distinctive.Support the General Manager in shaping a bold vision for the property and delivering an unforgettable guest experience, every time.Be a visible leader, promoting team engagement and a positive work environment.About you
You are an experienced hospitality leader with a proven track record in five-star hotel operations. You bring strong leadership presence, excellent communication skills, and a natural ability to inspire and influence others. Extensive experience in Rooms operations is highly beneficial, and exposure to a cosmopolitan, fast-paced city such as London is a significant advantage.
Benefits of the Operations Manager role include
12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you startBusiness attire laundered complimentaryMeals on dutyHeadspace membership and access to our Employee Assistance Programme50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAt Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Operations Manager role and start your journey with Hyatt Hotels