Operations Manager - 2nd Shift Full Time • Delafield Responsive recruiter Benefits: + Growth + 401(k) + Competitive salary + Dental insurance + Health insurance + Opportunity for advancement + Paid time off + Vision insurance + Employee discounts + Training & development We are British Swim School Milwaukee South and Western Suburbs. We teach survival focused swimming lessons. We have a unique, fun, challenging, and demanding role for the right person. We’ve grown year-over-year since we started in the Spring of ’17 and need to hire a dynamic leader to join our awesome team and help us get to the next level! What You Get: $50,000+ Salary Commensurate with Experience Bonuses Growth Holidays Off and Paid 401K Health, Dental, Vision PTO Being Part of a Great Team The Halo Effect (feel good) Saving Countless Lives and Improving the Quality of Life for Families in Your Community!! The Position: The Operations Manager oversees the “day-to-day” operations of the business, including interacting with customers, staff, and pool partners. He/she oversees the successful and safe operation of the pool. This is a full-time, salary position reporting to the Owner. Responsibilities: + Lead and manage a safe and efficient running operation + Hire, train, lead, and develop employees + Provide exemplary customer service and represent the brand + Develop and implement class schedules and staffing plans + Manage inventory and monitor equipment + Develop and adhere to the budget + Use sound judgement and own the role What We Need From You: · Curiosity and comprehension of the intricacies of the program · Ambition, initiative, sound judgement · Experience leading a 5 to 20 member part-time team across multiple shifts · Experience coaching up and/or out · Strong business operations knowledge · Exemplary customer service skills · Detail oriented · Sense of urgency · Results driven · Multi-tasking. Ability to prioritize multiple objectives · Strong written and verbal communication skills · Ability to anticipate and address opportunities. Critical thinker. What if… · Strong safety acumen in a business environment · Flexibility to cover multiple shifts to ensure business continuity · Flexibility to spend time at alternative site for onboarding, training, continuous training, and coverage Preferred Qualifications: · Aquatics background Compensation: $50,000.00 - $75,000.00 per year Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.