The Operations Manager plays a central role in linking flight crews, maintenance, dispatch, and clinical stakeholders to ensure safe, reliable, and responsive air ambulance service delivery.
Join the Summit Helicopters team today by applying through the job posting!
Key Responsibilities
Manage daily operational activities to support continuous air ambulance coverage
Coordinate aircraft, crew, and dispatch resources to maintain mission readiness
Monitor operational performance and address issues impacting service delivery
Act as the primary operational liaison between pilots, maintenance, dispatch, and clinical partners
Ensure clear communication and alignment across operational teams and bases
Support resolution of day-to-day operational challenges, including weather, staffing, and aircraft availability
Support operational planning related to staffing, rotations, and coverage requirements
Coordinate short- and medium-term operational schedules to meet contractual obligations
Provide input into fleet utilization, base readiness, and capacity planning
Actively support the organization’s safety culture and operational reporting systems
Participate in incident reviews, debriefs, and follow-up actions
Identify operational inefficiencies or risks and drive practical improvement initiatives
Support interactions with provincial stakeholders and clinical partners as required
Ensure operational processes align with service-level expectations of the air ambulance program
Assist with onboarding, training coordination, and operational documentation
Qualifications & Experience
Proven experience in helicopter operations management, dispatch, or base management
Strong understanding of rotary-wing EMS / air ambulance operations
Demonstrated ability to manage complex, time-critical operations
Strong organizational, communication, and problem-solving skills
Comfortable working in a multi-base, 24/7 operational environment
Ability to work effectively in a bilingual (French/English) workplace
What We Offer
Key leadership role in a mission-driven provincial air ambulance operation
Stable, long-term program with modern aircraft and professional teams
Collaborative environment with strong cross-functional integration
Competitive compensation and benefits package
Additional Information
Summit Helicopters, a member of the Ledcor Group of Companies, delivers helicopter aviation solutions with one of the largest and most diverse fleets in the industry. Learn more at www.summithelicopters.ca
Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.