Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers. You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.

Key job responsibilities

- Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
- Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
- Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
- Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
- Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals

International Training Requirement:
This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period. Support with travel and accommodation arrangements will be provided. A valid passport and willingness to travel internationally are essential requirements for this position.


A day in the life
As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile (product storage and preparation), middle mile (order transport), and last mile (customer delivery). You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles. You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.

About the team
We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers. Our team embraces a Day 1 culture - we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better. When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.