Description Job Title: Operations Manager Job Description: Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions Responsibilities: - Ensure a safe work environment for all associates - Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations - Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations - Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics -Ensure BM rates and OP2 throughput deliverables -Interfacing well with other OM's. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives. - Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. - Manage People and team development - Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems. - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years Key job responsibilities To start with this is a position in FCD, but is subject to internal rotation requirements About the team A team of Area Managers and Team Leads Basic Qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - 3+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.