The opportunity

Delaware North Parks and Resorts is hiring a full-time Operations Manager to join our team at Gray Wolf Inn and Suites in West Yellowstone, Montana. As an Operations Manager, you will be responsible for directing and coordinating all aspects of the front desk, housekeeping, and maintenance operations. Working at our exciting location will ensure you never have a dull day on the job. If you're looking for a role where collaboration and hard work are rewarded, apply now. 

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $56,900 - $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Assist in establishing and implementing objectives, plans, and policies, and financial goals for front desk, housekeeping, and maintenance operationsSchedule, directly supervise, and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followedEnsure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEOResearch and develop new policies, procedures, and control policies that elevate service standardsHandle guest relations and monitor adherence to quality assurance standardsAbilty to drive company vehicles as required

More about youMinimum of 2-5 years of supervisory experience in a customer service environmentInventory management, front desk, housekeeping, or reservation experience is beneficialAbility to lead, problem solve, and operate in a fast-paced environmentMust possess a valid driver's licenseNo degree required

Physical requirementsFrequent standing, sitting, bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at computer

Shift details

Days
Evenings
On call
Holidays
Weekends
M-F

Who we are

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer housing in apartments in West Yellowstone.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.