Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Operations Management Specialist plays a key role in supporting global FinTech business operations by ensuring smooth workflows, accurate documentation, and effective coordination across departments and external partners. Reporting to the Lead, Partners Support Team, this position acts as the operational backbone connecting Marketing, IT, Finance, Legal, and Compliance teams to maintain efficiency, accuracy, and consistency in day-to-day processes.

The Executive manages daily operational tasks such as partner account setup, workflow monitoring, data validation, and issue resolution across multiple internal systems. The role is responsible for maintaining and updating Standard Operating Procedures (SOPs), reports, and operational documents to reflect current practices and compliance standards.

Collaboration is central to this position. The Executive facilitates communication between internal teams and coordinates with global partners—including merchants, distributors, and resellers—to ensure timely documentation, resolve inquiries, and support operational alignment across both Global and China markets.

A proactive mindset is critical, as the role requires identifying process improvement opportunities, assisting in project initiatives, and supporting business development activities.

Summary

The Operations Management Specialist plays a vital role in supporting our growing FinTech business operations across global markets. This position serves as a key liaison between multiple internal departments and external partners, ensuring seamless operational workflows, accurate documentation, and efficient business processes.

Working within the Business Operations team, you will collaborate with various departments including Marketing, IT, Finance, Legal, and Compliance to support our diverse partner ecosystem—including Merchants (Global and China Market), 3rd party pins distributors or master resellers, and Resellers (RGDH platform). This role is ideal for a detail-oriented professional who thrives in a fast-paced, cross-functional environment and is passionate about operational excellence.

Essential Duties and Responsibilities

Daily Operations & System Management

Perform day-to-day operational tasks and provide support for account setup within internal systemsMonitor and manage operational workflows to ensure timely completion of tasksMaintain data accuracy and integrity across multiple operational platformsTroubleshoot operational issues and coordinate with relevant teams for resolution

Documentation & Reporting

Prepare, maintain, and organize operational documents, including forms, Standard Operating Procedures (SOPs), guidelines, and performance reportsCreate and update documentation to reflect current processes and best practicesGenerate regular and ad-hoc reports for management review

Cross-Functional Collaboration

Collaborate closely with cross-functional teams such as Marketing, IT, Finance, Legal, Compliance, and others to ensure smooth internal workflowsFacilitate communication between departments to resolve operational challengesParticipate in team meetings and contribute to strategic planning discussionsSupport project initiatives that require multi-departmental coordination

Partner & Client Coordination

Coordinate with global partners including merchants, 3rd party distributors, master resellers, and RGDH platform resellersCollect required materials and documentation from clients in a timely mannerAddress partner inquiries and provide operational support as neededSupport both Global and China Market partner operations

Process Improvement & Administrative Support

Identify opportunities for improvement in operational workflows and support the implementation of effective solutionsProvide administrative support and assist in ad-hoc projects as neededSupport special initiatives and business development activities as required

Pre-Requisites :

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Skills & Competencies

Communication Excellence: Exceptional writing and communication skills in both Mandarin and English languages (written and verbal)Execution Capability: Strong execution ability with proven track record of completing tasks accurately and on timeTechnical Proficiency: Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel (formulas, pivot tables, data analysis)Attention to Detail: Meticulous approach to documentation and data managementOrganizational Skills: Excellent time management and ability to prioritize multiple tasksProblem-Solving: Analytical mindset with ability to identify issues and propose solutionsInterpersonal Skills: Professional demeanor and ability to work effectively with diverse teams and stakeholdersAdaptability: Flexible and able to thrive in a fast-paced, evolving environment

Professional Attributes

Self-motivated individual contributor who can work independentlyStrong sense of ownership and accountabilityCollaborative team player with positive attitudeProfessional communication skills suitable for internal and external interactionsCultural sensitivity when working with global partners

PREFERRED QUALIFICATIONS

Experience

Previous experience in FinTech, financial services, or technology industryExperience in business operations, operations management, or related rolesFamiliarity with partner management or B2B operationsExperience working in a scale-up or fast-growth company environment

Additional Competencies

Understanding of FinTech industry regulations and compliance requirementsBasic understanding of payment systems and financial operations

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?