Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management

In this role you will:

Oversee end-to-end health of control environment which could encompass Cyber, Cloud, Architecture Data, Systems Engineering, and IT Infrastructure globallyInstigate manage initiatives to drive improvements to the Resilience of the Technology control environmentPartner with the CIO management team and other IT control owners to create effective design, monitoring, and remediation of control measures.Ensure the appropriate application of policies control standards and procedures.Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams.Ensure alignment between resilience, cybersecurity, and operational risk management frameworks to create a unified resilience approach.Demonstrate a high degree of knowledge across the following frameworks and methodologies covering IT Risk (risk assessment, control frameworks and KCI’s, Issue/Action management), Software Development Lifecycle (Agile, DevOps, Business Transformation Framework, Project Management), and IT Service Management.Knowledge and experience within Retail, Wealth Private Banking (products, services, infrastructure) helpful but not required.Understand how IT controls and relate to business risk, and how control remediation mitigates residual risks for Wealth and Personal Banking.Ability to drill down to root cause and write/review clearly articulated risk documentation.Able to analyze complex situations, influence strategies with practical, effective solutions.Understanding of application and technology control design e.g. SOX testing, payments security, PCI etc.