**Now Brewing – operations lead, Coffee & Cocktail Lounge - Starbucks Reserve®! #tobeapartner** From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. Partners at our Starbucks Reserve® Coffee & Cocktail Lounge play a key role in creating a unique experience that blends coffee culture with innovative cocktails. They engage customers by guiding them through a diverse menu featuring coffee-forward craft cocktails, and locally inspired creations, both paired with our delicious Reserve Kitchen artisanal food offerings. Partners are passionate about creating a memorable customer experience through craft cocktail theatre and service. Focused on a total service model, partners look to elevate the customer experience through belonging, joy, and craft as they create connections and an inviting atmosphere where customers can relax and socialize. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners. This position contributes to Starbucks success of the Starbucks Reserve® brand by assisting the operations managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery of the Starbucks Reserve® Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. **As an operations lead you will:** • Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team • Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Starbucks Reserve® experience during each shift • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to operations manager • Contribute to positive team environment • Deliver legendary service to all customers • Develop positive and professional working relationships with partners • Execute operational assignments during scheduled shifts. Leverages functional systems consistently to support delivery of the Starbucks Reserve® experience • Follow Starbucks Reserve® operational policies and procedures, including those for cash handling, health, safety and security • Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards • Maintain regular and consistent attendance and punctuality • Storytell and communication of the Starbucks Reserve® Kitchen brand, food and culture **_We’d love to hear from people with:_** • Customer service experience in retail and/or restaurant environment • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays • Ability to carry 35lb on a consistent basis • Identify, train, and model adherence to health and safety standards at all times Preferred Qualifications: • High attention to detail, strong work ethic, ability to multitask and prioritize • Additional languages beneficial • Meet store operating policies and standards • Effective oral and written communication skills • Ability to lead the work of other • Ability to learn quickly • Strong interpersonal skills • Ability to work as part of a team • Ability to build relationships _As a Starbucks_ _partner_ _, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and_ _other voluntary insurance benefits_ _._ _Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability,_ _paid parental leave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement,_ _paid vacation_ _that_ _accrue_ _s starting_ _at .01961 hours based on a_ _40 hour_ _week up to_ _40 hours_ _annually (_ _64 hours_ _in California)_ _after an introductory period_ _,_ _sick time (_ _accrued at_ _1 hour for every_ _25 or 30 hours worked_ _,_ _depending on work location_ _),_ _and_ _additional pay_ _if working_ _on_ _one of_ _eight_ _observed_ _holidays_ _._ _Starbucks also offers_ _eligible partners_ _participation in a_ _401(k)-retirement_ _plan_ _with employer match_ _,_ _a_ _discounted company stock_ _program_ _(S.I.P.), Starbucks equity program_ _(_ _Bean Stock_ _)_ _,_ _incentivized_ _emergency savings,_ _and_ _financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor’s degree through Arizona_ _State University’s online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational_ _opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _in accordance with_ _its_ _plans and_ _policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._ _For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information_ _regarding_ _benefits, go to_ _starbucksbenefits.com_ _._ _At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate._ _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law._ _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _or 1(888) 611-2258._