The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF INTERN WORK: The Front Desk Volunteerwill provide coverage for the reception desk, greet and direct client walk-ins,and schedule client appointments with appropriate staff. The role will answerthe IRC in New York’s main telephone line, direct incoming calls as appropriateand assess documentation of clients to determine program eligibility. The FrontDesk Volunteer will provide additional clerical assistance and support to IRCstaff in the New York regional office.  

RESPONSIBILITIES:  
• Perform reception duties such as greeting visitors to the office andconnecting them to appropriate staff  
• Assess documentation of visitors todetermine eligibility of services  
• Schedule appointments for all programsdepending on eligibility of client  
• Answer and direct incoming phone calls  
• Assist staff with clerical andadministrative duties  
• Display sensitivity to cultural andpersonality differences of refugee clients. Respect their beliefs and  
values.  
• Adhere to IRC policies, particularly thoserelated to confidentiality and client privacy.  
• Communicate effectively in person and bytelephone.  
• Other related duties as assigned.  
LEARNING OBJECTIVES:  
1. Understand scope of IRC services and programs available for a variety ofimmigrant and  
refugee groups in New York City.  
2. Improve communication and customer service skills in a linguistic andcultural environment.  
3. Learn about refugee resettlement issues and processes.  

REQUIREMENTS:  
• Previous administrative experience preferred  
• Strong computer skills with proficiency inMicrosoft Office Suite (Word, Excel, Outlook)  
• Cultural sensitivity and detail orientedwith the proven ability to meet deadlines  
• Ability to effectively communicate andwork as a team member in a cross-cultural environment;  
• Ability to communicate clearly andeffectively in English; additional fluency in Arabic, Dari, Pashto,  
French, Spanish or Kiswahili preferred.  
• Willing to learn about IRC history,philosophy, global work, and local efforts.  
• Willing to adhere to IRC volunteer andworkplace policies.  

This position reportsto the Operations Manager.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.