Key Role & Responsibilities:

·         Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin.

·         Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients.

·         Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA.

·         Ensure daily updation, allocation and collection OTM machines for deliveries.

·         Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier.

·         Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally.

·         Ensure adequate manning in terms for full-time employees, PDAs etc.

·         Generate and maintain MIS related to the service centre.

·         Time to time trainings are conducted to BDO person deployed delivery/pickup/counter staffs.

·         Ensuring compile ops process as per ISO guidelines and records maintained.

Action the exceptions raised in audits.

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