Operations Engineer - Gurgaon, HR, IN

Gurgaon, HR, IN

7 hours ago

Operations Engineer

adidas

Operations Engineer

Purpose & Overall Relevance for the Organization:

The aim of the role is to implement, deliver and optimize IT Operations and contribute towards Product Development, through our defined Products, to achieve the vision of adidas. It ensures the appropriate mix of processes, and technologies are in place to provide business value.

Key Responsibilities:

Service Management

Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI.

Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management, Release & Deploy Management.

Lead or support special event execution, such as end of year sales events, cyber week, Black Friday

Specialist advice

Actively maintains knowledge in one or more identifiable specializations.

Provides detailed and specific advice in their specialist area(s).

Supports and promotes the development and sharing of specialist knowledge within the team.

Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization. Help external partners to resolve complex issues (wherever applicable

Product Led collaboration

Provide visibility on operational value created by the Product, back to the business stakeholders and Product team

Assess impact & highlight risk of changes to the operations.

Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement

Use your business process and technical knowledge to propose best solution to a problem.

Lead or contribute to continuous improvement for the operations.

Carry out regular solution and system health check and performance management, initiatives to keep the systems stable.

Identify areas of improvement to keep production incidents (BVI) well within the agreed. number e.g. shift left, automation, proactive problem ticket management

Stakeholder Management

You or your team are expected to bring technical Operations experience into the Product teams

Challenge and propose improvements to the system architecture Align timeline, dependencies and quality control with Product Tech stakeholders.

Openly communicate with business stakeholders on on-going issues and their mitigation

Build a productive relationship with partners and suppliers.

Foster a collaboration relationship with co-dependent teams.

if required: People Management / Resource Management

Input on hiring and transition decisions (wherever applicable)

Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency.

Continuously monitors and evaluates team workload and organizational efficiency with the support of Tech systems, data and analysis and team feedback and makes appropriate changes to meet business needs.

Provides team members/direct reports with clear direction and targets that are aligned with business needs and Tech objectives.

Key Skills

Process mindset

Problem solving aptitude.

Handle conflictual situation positively.

Resilient to stressful situation

Strong data driven decision making.

Risk awareness and judgement

Solution architecture and integration overview

Key Relationships:

Tech Lead & product team (consultants, project managers)

Respective Product Owner within the defined Product Areas together with relevant stakeholders and Suppliers