Operations Eligibility Manager
The Operations Eligibility Manager reports directly to the General Manager and will be responsible for all aspects of the day-to-day management of Mobility Options’ operational needs of the contract

Transdev is proud to offer: 
• Competitive compensation package of minimum $65,000 – maximum $72,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities: 
• Serve as Mobility Options’ day-to-day liaison with staff
• Oversee and direct the activities of all Mobility Options’ operations staff assigned to this project
• Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth
• Work with key managerial staff to coordinate activities among the Operations staff as well as within Call Center to ensure that service operates safely, smoothly and in accordance with all legal and contractual requirements
• Responsible for administering and documenting discipline in keeping with the Discipline policies
• Develop, implement and administer policies and procedures in accordance with legal, contractual and company guidelines
• Attend client and company meetings and trainings as necessary
• Represents Mobility Options in a professional manner to our service partners, and the community
• Perform other related duties as required

Qualifications: 
•Bachelor’s degree or equivalent years of experience required
• Minimum of three (3) years of experience in a Mobility Contract
• Comprehensive knowledge of industry accepted practices, procedures and policies for operating a Mobility contract, including operations and personnel procedures
• Ability to establish and maintain effective working relationships with managers, subordinates, customers, and the client
• Ability to plan and supervise the work of subordinates
• Demonstrated ability to work within the context of a client contract is strongly preferred
• Knowledge of ADA Eligibility standards and processes
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Knowledge of relevant federal and state employment laws.
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to organize and perform work efficiently, strong attention to details
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Ability to maintain high level of confidentiality
• Travel requirement (as a percent):