**About Wells Fargo India & Philippines** Wells Fargo India & Philippines (https://www.wellsfargojobs.com/WF-India-PHL) is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila. **Department Overview:** Wells Fargo US Home Lending is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our **pioneer workforce** to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines. **About this role:** Wells Fargo is seeking an Operations Director for US Home Lending Operations. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. **In this role, you will:** + Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome + Work with senior management to develop and execute business plans + Integrate efforts of cross department initiatives with core business objectives + Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area + Provide expertise on managing the most highly complex technical and operational processes with cross-group impact + Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables + Interpret and develop range of policies and procedures relating to Operational management area + Collaborate with and influence functional team on the operational processes and initiatives + Provide training and guidance to less experienced staff + Manage allocation of people and financial resources for Operations + Develop and guide a culture of talent development to meet business objectives and strategy **Required Qualifications:** + 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 4+ years of management or leadership experience **Desired Qualifications:** + Candidate must be a graduate of a bachelor’s degree or higher (MBA is an advantage) + Candidate must have 8+ years of lending experience with years of managing US residential mortgage -credit underwriting, processing, closing functions at scale + Candidate must have 4+ years of management experience in an executive function / position + Must have an in-depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing, funding + Candidate having underwriter credit authority in the past is preferred + NMLS Safe Act Mortgage Loan Originator (MLO) License + Candidate must be willing to work within US hours at Taguig City **Job Expectations:** + In this role, you will serve as one of the most senior leaders for Home Lending in the Philippines, fostering a world-class culture, attracting top talent, shaping strategic direction, and driving execution across multiple operational functions to deliver best-in-class customer service. + As a transformational leader, you must demonstrate strong relationship-building and negotiation skills with senior global business partners to champion premier customer experiences. + Senior-level experience or exposure to global Change Management, Program Management, or Solutioning is preferred to support and advance our operational strategy. + Exceptional communication, planning, and organizational skills are essential to thrive in a fast-paced, dynamic environment. + Outstanding verbal, written, and interpersonal communication abilities are required to develop and elevate talent across the location. + Proven experience in building and scaling high-performing teams, designing workflows, and optimizing operational models. + Ability to champion excellence in Customer Experience, Controls, and Profitability, with a focus on delivering measurable impact. + Manage and develop multiple US residential underwriting, processing, and closing teams of less experienced managers and professional individual contributors with a focus on delivering highly complex tasks and risk services for cross-functional stakeholders, internal partners associated with the function or affected by its outcome + Engage LOB partners at a strategic level for HLO Retail + Work with senior management to develop and execute business plans + Identify opportunities and strategies for process improvement and risk control development for the functional area + Operations management functional area + Provide expertise in managing the most highly complex, technical, and operational processes with cross-group impact + Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables + Conceptualize, agree and drive strategies to add value to the business + Provides leadership in the integration/implementation of programs/services/initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary + Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for Home Lending Operations + Interpret and develop a range of policies and procedures relating to Operational management area + Provide training and guidance for less experienced staff + Manage allocation of people and financial resources for Operations + Develop and guide a culture of talent development to meet business objectives and strategy + Excellent Spoken and written communication skills + Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions + Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process + Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups + Demonstrate active listening skills to accurately capture information and address concerns. + Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes + Collaborate cross functionally with Underwriting, Processing, closing & Sales teams for seamless communication and customer satisfaction **Posting End Date:** 30 Aug 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-476927