Job Title: Operations Director Job Description **Join Our Team as an Operations Director at Concentrix!** **About Concentrix:** Concentrix is a leading global provider of customer experience solutions and technology, dedicated to enhancing business performance for our clients. We are committed to fostering a culture of excellence, collaboration, and innovation. **Position Overview:** We are seeking a highly experienced and strategic Operations Director to lead our dynamic team in South Africa. The ideal candidate will have a proven track record of managing large-scale operations, driving performance improvements, and delivering exceptional customer service. **Key Responsibilities:** + Oversee daily operations and ensure efficiency and effectiveness in all processes. + Develop and implement strategic plans to meet organizational goals. + Lead, mentor, and develop a high-performing operations team. + Collaborate with cross-functional teams to drive continuous improvement. + Manage budgets, resources, and operational costs to optimize profitability. + Ensure compliance with company policies and industry regulations. **Qualifications:** + Extensive experience in operations management, with at least 5 years in a leadership role. + Strong analytical, problem-solving, and decision-making skills. + Excellent communication and interpersonal skills. + Ability to manage multiple priorities and work in a fast-paced environment. **Why Join Concentrix?** + Be part of a global leader in customer experience solutions. + Engage in a collaborative and inclusive work environment. + Opportunity for growth and career advancement. + Competitive salary and benefits package. **_Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._** Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**