JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Transform at JLL with your leadership experience as an Operations Director on a technology client account! You will lead an engineering & facilities team at a 5.5 million sq ft client portfolio with critical environments managed by JLL. This a is a client facing role that requires an IFM subject matter expert.

Location: Client Campus in Webster, NY 14580
Work Schedule: Onsite, Monday-Friday 7:00 AM to 4:00 PMReports to: Sr. Director IFMAdditional Perks: 20% annual salary bonus, company provided cell phone, laptop, & Flex PTOEstimated compensation for this position is: $139,400 - $202,100 annually
The compensation range listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

What this job involves:

This position is responsible for the development and implementation of comprehensive standard Operating Procedures, Standard Response Procedure, Standard Emergency Procedures and Standard Disaster Recovery Procedures. Must be able to prioritize activities to the immediacy of Client needs. Creates, develops and supports a criterion that creates a consistent practice wherein the property teams can confidently provide a safe, comfortable, productive and code compliance environment at the Client property. Position will exhibit specialized expertise in Engineering and Operations, energy management, CEM (Critical Environment Management) employee safety, federal code models and environmental sustainability.

What your day-to-day will look like:

Contract & Labor Management

Manage union contracts and provide consultation on labor issues in union and non-union environmentsDevelop staffing plans and budgets

Engineering & Technical Operations

Manage engineering groups and skilled craft work planningSource and mentor internal and external Lead Technical PersonsEvaluate real estate operations and conduct site evaluations

Planning & Strategy

Develop capital planning and budgetsCreate long-term capital plans, initiatives, and system operating strategiesConduct Critical Environment Management Gap Analysis

Compliance & Risk Management

Ensure environmental review and regulatory complianceMitigate risk through operational practice applicationMaintain Quality Assurance Program deploymentDevelop programs for Team Safety, Occupant Safety, Regulatory Compliance, and Emergency Preparedness

Best Practices & Continuous Improvement

Establish and benchmark best practices against industry standardsDevelop and implement industry-leading operational programsProvide corporate guidance to reduce operational liability

Due Diligence & Project Support

Support external Professional Due Diligence efforts with oversight, evaluation, and reportingDetermine adequate project scoping supportSupport existing products and client presentations

Team Leadership & Development

Lead and mentor direct reports, fostering engagement and developmentExecute comprehensive staff succession and growth plansCreate measurable career development plans with ongoing progress discussions

Required Qualifications:High School diploma or GED equivalentA Minimum of 10 years of commercial OR industrial portfolio/facility and operations leadership experience (third-party provider, corporate, or consulting) A Minimum of 7 years of client facing experience in the facilities management industryPrevious MEP background in critical environments such as data centers or central utility plantsAbility to work and communicate effectively with skilled labor personnel, facility managers, project managers, A/E firm personnel and Client Management, production personnel and building occupants.In-depth knowledge of multi-use buildings and production operations.Understanding of operation and capital level financial goals and controls.Proven track record leading high-performing teams in service environments.

Preferred Qualifications:Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or equivalent combination of experience and educationUnderstanding of data centers/critical environments or desire to become familiar.Ability to develop and implement strategic operating plans with rigorous performance standards Strong analytical, problem-solving, and crisis management abilities High emotional intelligence and adaptability to changing prioritiesExperience with Corrigo

This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market. 

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

#FMjobs

Estimated total compensation for this position:

139,400.00 – 202,100.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Rochester, NY, Webster, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.