We are GDIT. We think. We act. We deliver. There is no challenge we can��t turn into opportunity. And our work depends on an Operations Director joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As an Operations Director supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include:

Providing structure and guidance, work leadership, and mentorship to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.Leading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.Designing and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.Overseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.Collaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.Ensuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.Overseeing demonstrations, virtual instructor-led trainings, responses to process questions and User Acceptance Testing (UAT) to help the assister community and CMS leadership implement solutions.Attending SAFe/Agile sessions and ceremonies to summarize business owners’ focus of iterations and ensuring that epics and user stories align to their focus.Providing supervision and mentorship of team members.

REQUIRED QUALIFICATIONS:

Bachelor's degree and 5+ years of Policy Analyst, Training, and/or Healthcare Operations experienceExpert experince designing and implementing ITIL-based frameworks and governance models for IT operations and service teamsExperience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainingsExperience leading and managing large teams, mentoring and providing performance managementExcellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical callsExperience supporting the Centers for Medicare and Medicaid Services (CMS)Experience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence toolsWorking knowledge of health care, the ACA, and/or related issuesConsistent quality performance rated valued or higher (Internal candidates)Candidate must be able to obtain Public Trust clearanceCandidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

Experience supporting Salesforce services and developmentStrong interpersonal skills to collaborate with customers and internal cross-functional teamsSelf-motivated and well organized with strict attention to detailAbility to understand and manage customer expectationsAbility to prioritize and work on multiple projects at the same timeExcellent analytical skills, including the ability to integrate information from multiple sourcesAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

WHAT GDIT CAN OFFER YOU:

401K with company matchComprehensive health and wellness packagesProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from