JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Operations Director plays a crucial role in implementing the strategy and ensuring smooth integration of services across the account. They are responsible for driving innovation, establishing best practices, and maintaining high standards. This leader also pursues cost savings, ensures the account’s success in meeting SLAs, KPIs, and drives operational efficiencies. Additionally, they must ensure business continuity, strong performance management, and quality property inspections throughout the account. The National Lead, in collaboration with regional teams, will develop and implement a standardized delivery model across multiple regions to ensure consistent service quality and efficiency.

What is your day to day?  

Responsible for all aspects of Facilities Management within the portfolio:

Accountable for results of the FM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives.Support for results for HSSE/EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulationsSupport for results of the Engineering group in the areas of JLL’s Operations Compliance Program preventative maintenance programs such as NGM (next generation maintenance), and collaboration with engineering leadership on the account.Integrate service delivery and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.Anticipate client needs and deliver to outperform on the key performance indicators.  Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understand the firm’s strategy and goals and can translate those into the business opportunities.Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices – be a trusted advisor.  Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.Support and help establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs.  Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm.Manage FM project and inspection programs such as developing new processes and tools or finding better ways to communicate and track information to drive results.Become a reference for best-in-class service deliveryIdentify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs.Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback

Desired experience and technical skills  

Required

A minimum of 10 years’ experience in commercial real estate and/or Facilities ManagementProficient knowledge of Facilities Management, Facilities Engineering, Program & Initiatives ManagementDemonstrated leadership/management skills and the ability to influence and negotiateAbility to communicate complex ideas in a concise and summarized mannerAbility to recognize and diagnose trends and patterns and problem-solving abilityExperience in implementing quality assurance and continuous improvement programs.Analytical skills – both financial and planningPublic speaking acumen and the ability to engage large groupsAbility to develop and maintain trust with internal and client stakeholdersPrevious experience leading large teams in a fast-paced, agile environmentDetail-oriented, organized, flexible, and a desire to tackle new challengesAbility to move people to action, including self, with a sense of urgencyAdvanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)

Location:

On-site –Calgary, AB

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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