Oversee operations staff for all aspects of facility maintenance.  Reports directly to the Director of Operations and Event Services and is responsible for the scheduling and supervision of all building housekeeping and set-up personnel employed by the KCAC.  The incumbent also ensures that the building is kept in a cleaned and orderly manner as well as effective coordination between the Event Services staff and the Operations Department floor staff to efficiently carry out all client requirements. Must have arena ice experience to include installation and painting.  The Operations Manager is a vital component of the Knoxville Civic Auditorium and Coliseum.  

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Supervises all building floor lead supervisors and maintenance workersSchedules the work shifts of the employees to ensure proper coverage of all event requirements as well as efficient completion of routine housekeeping tasks.Works with the Assistant General Manager and Operations Director to develop programs to increase efficiency and productivity of all building operations employees.Assists in the development and implementation of capital and operating budgetsAssists in development, implementation, administration and review of a comprehensive safety and emergency procedures program for all employees and users.Coordinates all event set-up requirements between Event Services staff, Food and Beverage Staff, and Operations Floor staff to ensure that communications of all requirements is affected. Prepare daily work task sheets for all Floor Supervisors and ensures that they are completed.  Deals directly with all outside contractors to make sure they continue to service the facility according to their contractual obligations. Oversees all building rental equipment.Identifies housekeeping needs within the facility, assigns them and ensures that they are carried out satisfactory.Trains staff in specifics of the responsibilities and expectations and works with staff to develop and maintain service-oriented attitudes. Working supervision of staff, preparation of work schedules and oversees maintenance and repair of equipment.Provide support and assistance for repair and maintenance of all mechanical systems including electronics, HVAC systems, plumbing systems, etc.Responsible for the cleanliness of the facility.Ensure adherence to safety codes/laws.Analyze needs and plan preventative maintenance and upgrades for systems.Responsible for payroll for department’s employees. Keep accurate records on all matters concerning subordinates and sign all required reports.  Such reports would include the following:  attendance cards, disciplinary reports, incident reports, performance evaluations, payroll records, status reports.Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

High School diploma or GED equivalent.2-4 years supervisory experience.

Skills and Abilities

Must have the ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.Ability to maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.Good communication and interpersonal skills necessary.Must be able to work in a team environment as well as independently with minimal supervisionDesire to work hard to produce consistent, quality results.Must have ability to take/follow directions and remain flexible and adjust to situations as they occur.Strong attention to detail and follow through with a "can do" attitude.Strong organizational skills and ability to multi-task.Ability to execute large functions.Must be able to pass criminal and possess a valid driver's license.Must be able to maintain PCI compliance.

Computer Skills  

Basic knowledge of Microsoft Word, Excel and Outlook.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

This position may require work inside or outside of the building, as needed by events.

The employee is required to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver to all areas of the facility.Performing work through repetitive eye/hand coordination.Daily lifting up to 50 lbs. Up to 5 minutes at a time.See and distinguish objects or symbols as 20 feet or more and 20 inches or less. Depth perception, peripheral vision, ability to distinguish color and bringing objects into focus.Climbing ladders and staircases multiple times per day.Constant standing, walking, stooping. Constant reaching, handling products.Ability to work extended hours productively.Fast-paced, very physical environment.Requires standing and walking for several hours at a time each day.May have some exposure to adverse conditions (inside and outside of the building)Must be able to hear and speak to use a two-way radio.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.