Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Minor Hotels is seeking an organised and proactive Operations Coordinator to support the delivery of brand, operational excellence and global operations initiatives across our hotel portfolio.

Based in our Brisbane Head Office, this role sits at the intersection of Operations, Brand, Digital & Technology Services and People & Culture. You’ll play a key coordination role across projects such as Oaks 2.0, operational standards, training, and compliance, ensuring initiatives are well communicated, tracked and successfully embedded at property level.

What You’ll Be Doing

Oaks 2.0 & Special Projects

Translate brand standards into SOPs, operational tools and property-facing training materialsCoordinate and track property certification audits, including scheduling, follow-ups and compliance reportingPartner with People & Culture to coordinate frontline brand immersion training and track completion by propertyCapture and consolidate pilot learnings prior to broader rolloutCoordinate weekly rollout WIP meetings, maintain action logs and escalate issues as requiredMaintain and update the Brand Health Dashboard using agreed metrics and templatesProvide coordination support for the Oaks 2.0 RACI and ensure documentation remains currentAct as a key link between Operations, Brand and DTS to align refurbishment timelines with brand rollouts

Global Hotel Operations

Support the maintenance of a global library of SOPs, toolkits and standards, ensuring version control and timely distributionCoordinate input and feedback from regional Operations leaders during scheduled SOP reviewsWork with People & Culture to consolidate training completion data and correlate with service and performance metricsAssist in preparing executive-level dashboards and reportingSupport the Operations Excellence PMO with project plans, risk and issue logs, milestone tracking and reportingDraft and distribute operational communications including FAQs, toolkits, updates and newslettersCapture and share success stories and best practice across the portfolio

Health, Safety & Compliance

Support delivery of training, audits and initiatives in line with WH&S requirementsTrack compliance reporting and escalate risks to relevant stakeholdersPromote a culture of safety, compliance and continuous improvement

Qualifications

About You

Strong project coordination and organisational skills with the ability to manage multiple prioritiesExcellent written and verbal communication skillsExperience supporting cross-functional projects in a multi-site or multi-brand environmentFamiliarity with hospitality operations, brand standards or learning systemsConfident using reporting tools and systems such as Excel, dashboards, LMS/HRIS and SharePointExperience supporting audits, risk logs or project documentation Tertiary qualifications in Business, Hospitality, HR or Communications Experience in a global or regional hotel organisation will be highly regarded

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.