The U-Haul Self Storage Affiliate Network is looking for an Operations Coordinator. This individual will be partnered with onboarding affiliates who will assist them in setting up their management software account as well as providing day-to-day support and training once successfully onboarded.
This is an hourly position with advancement opportunities. Great customer service skills, strong communication (both written and oral) ability, excellent computer skills, a strong work ethic and a desire to succeed are qualities necessary for this position.
Essential duties include, but are not limited to:
Advise clients on appropriate navigations/execution to their management software
Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network (USSAN)
Build positive relationships though frequent written, verbal and in-person communication with clients
Focus on the client’s experience with management software
Work closely with department to develop marketing programs, improve operational efficiencies and interact with management
Assist in the development and implementation of department opportunities and revenue streams
Attend occasional industry events
Routine email, phone, and online chat communications with affiliates requesting assistance
Scheduled tutorials and training with affiliates
Monthly team member meetings both virtual and in person
Qualifications:
Strong analytical, logical and reasoning skills
Ability to multi-task and effectively manage multiple projects
Strong organization skills
Excellent written and verbal communication
Experience in customer service
Practical knowledge of Microsoft Word, Excel and PowerPoint
Perks of joining the U-Haul fleet:
Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.
Here are just some of the programs U-Haul has available:
Full medical coverage
Prescription plans
Dental and vision plans
New indoor fitness gym
Gym reimbursement program
Registered dietitian program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) savings plan
Life insurance
Critical illness/group accident
24-hour physician available for kids
Subsidized gym membership
MetLaw Legal Program
MetLife Auto and Insurance Program
Mindset App Program
50% discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Dave Ramsey’s Smart Dollar Program
U-Haul Federal Credit Union
Wellness program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.