**Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary/Purpose** Responsible for providing process improvements, standardization, and operational guidance to all of Entergy's Reliability Control Centers. This job also adheres to corrective action program design in facilitating switching, tagging and clearance investigations, metric tracking and suggested improvements. This position will also actively engage in customer complaint root cause analysis and interface IT system changes including representing the Control Centers in all software scoping, development, testing, and implementation. **Job Duties/Responsibilities** 1. Actively interface and support all IT system changes including representing the Operations Centers in all software scoping, development, testing, and implementation. 2. Provide Support in Outage Journey Investigations Associated with Customer Complaints. 3. Review, Implement, and Audit of operational processes at the Operations Centers. 4. Promote a safe work including use of Human Performance tools and CAP Analysis Tools 5. Support emergency or storm restoration in assigned Control Center. 6. Identify and address area of improvement for all Operation Centers utilizing the systematic continuous improvement process **Minimum Requirements** **Minimum education required of the position** High School Diploma or equivalent. **Minimum experience required of the position** 7+ years **Minimum knowledge, skills, and abilities required of the position** Strong knowledge of computers and related technology. Strong communication and organizational skills. Ability to take and understand directives and complete tasks. Excellent leadership skills. Strong decision making skills. Ability to manage multiple activities and changing priorities. Ability to work well under pressure. Self motivated and dependable team player. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to maintain and care for Company equipment properly and safeguard assets. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base. Desired: Ability to recognize opportunities for process improvement and have the ability to enact change; Ability to lead and participate in problem solving teams as required. **Any certificates, licenses, etc. required of the position** None **Primary Location:** **Louisiana** **-** **Baton Rouge Louisiana : Baton Rouge** **Job Function** **:** **Professional** **FLSA Status** **:** **Professional** **Relocation Option:** **Level II** **Union description/code** **:** **NON BARGAINING UNIT** **Number of Openings** **:** **1** **Req ID:** **120175** **Travel Percentage** **:** **Up to 25%** An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEO page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here (humanr@entergy.com?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Job Segment:** Testing, Operations Manager, Inspector, Technology, Operations, Customer Service, Quality