Site: Mass General Brigham Home Care, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Why join Mass General Brigham Healthcare at Home?

Mass General Brigham's Home Hospital is an innovative clinical service that helps our patients maximize their time at home. When illness develops and is significant enough to require a hospital stay, Home Hospital can deliver hospital-level care in the comfort of the patient’s home!

Common conditions treated by Home Hospital include heart failure, COPD, pneumonia, skin infections such as cellulitis, urinary tract infections, and as well as conditions if deemed safe to do so.

We are seeking a part-time (16 hours) Operations Coordinator to support Home Hospital onsite at Brigham and Women's Faulkner Hospital. The schedule is every Saturday and Sunday 8am - 4:30pm.

Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

This is a unique opportunity to work autonomously supporting the Hospital - Home Hospital Service, while also functioning as part of the newer, larger Mass General Brigham Home Hospital team supporting entities across our system. As foundational hires, our Operations Coordinators will be helping us build this function out and define what this model will look like future-state!

Are you ready to join our team and help us advance home health?

 

Job Summary

Working in close collaboration with the Healthcare at Home charge nurses, providers and Business Operations Manager, the Operations Coordinator is an integral member of a multi-disciplinary team that works closely with management and clinical staff. Under the direction of the Business Operations Manager, this role coordinates and communicates all activities within the Home Hospital. The Coordinator will work directly with patients and families to coordinate screening, consent and enrollment into the Home Hospital Service, a novel program designed to treat acutely ill patients in their homes. Additionally, the role includes tracking referrals, admissions, document management, communicating all aspects of the workflow status, and promoting an ongoing culture of collaboration and efficiency throughout the patient intake process. This role also supports scheduling, collection of patient supplies and equipment, and other administrative functions as assigned.

This individual will be expected to possess and/or develop an in-depth working knowledge of Healthcare at Home and Home Hospital specifically to drive value for patients and the organization.

 

Qualifications

Responsibilities

Serves as a liaison between various internal groups/departments and/or external resources as directedFacilitates patient screening and enrollment into the home hospital program, as well as coordinates transfers of new patientsServes as administrative on-site coordinator for operational Home Hospital functions, including collection and organization of patient supplies, pharmaceuticals and equipment, scheduling of admissions and ensuring timely patient transport, and scheduling patient admission and future provider appointmentsAssists in arranging vendor support at intake for patients, such as home health aides, meal delivery, infusion services, etc.Daily census reporting and tracking of patient census metricsConducts criteria screening of patients, safety screening and surveys, and assists with consenting patients into Home HospitalCoordinates operations and all efforts across the Home Hospital portfolio and ensures that performance is aligned and communicated to all key stakeholdersEnsures compliance with all regulatory, compliance, quality and patient safety goals and standardsSupport supply chain and materials management functions, including organizing supplies, checking supply par levels in storage rooms, ordering and coordinating supply kits for admission into Home HospitalCoordinates with other site administrative managers and the broader Home Hospital teamAssists with onboarding support staffAd hoc administrative requests as needed

Skills/Competencies

Effectiveness at establishing and managing multiple large-scale, multi-faceted projects simultaneously that require interdepartmental and multi-institutional cooperationExperience working with physician, nursing and administrative leaders in a hospitalExcellent communication and interpersonal skillsAnalytical and detail oriented with strong problem-solving skillsAbility to influence and drive tasks to completionHighly organized, able to manage multiple projects at one timeSelf-starter, proactive, comfort with ambiguityAbility to determine, delegate, and prioritize tasks neededAnswers and responds to Home Hospital service-related calls within an appropriate timeframe.Ability to independently develop and implement projects with minimal supervision and prioritize the same to adhere to timelines and deadlinesHighly flexible and ability to adapt to change quicklyCapable of thriving in a fast-paced environment and able to work well under pressurePossesses intermediate proficiency in Microsoft Windows Office Suite (Excel, Access, OneNote, PowerPoint)Experience with desktop and mobile videoconferencing and collaboration platformsMust handle sensitive and confidential information with discretion

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
Yes

Experience
Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required

Knowledge, Skills and Abilities
- Strong organizational and time management skills with attention to detail.
- Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Basic understanding of hospital operations and regulatory requirements is a plus.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

123 Main Street

 

Scheduled Weekly Hours

16

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$19.42 - $27.74/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.