The salary range for this position is $28.27 - $35.33 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.



Benefits: $10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year ($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Description

The Operations Coordinator, Admin reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

RESPONSIBILITIES

Supervise and direct the office’s clerical/administrative staffParticipate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisalsOversee and direct day to day office operations within budget guidelinesManage providers’ schedules with templates and optimize patient care hours to enhance productivitySchedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivityConduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank depositsEnsure that service excellence is delivered and perform service recovery whenever necessaryManage office supplies within budgetEnsure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative officesParticipate in leading practice staff meetings on a regular basisAttend and actively participate in manager/supervisor meetingsEnsure that patient dignity and confidentiality are maintained at all timesReview and approve automated time reports for accuracyDevelop tools to support staff and enhance efficiencyProvide input into staff performance reviewsMay participate with manager in conducting staff performance reviewsProvide one to one coaching and mentoringPlan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.)Monitor daily transaction activity to ensure compliance with proceduresResolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.)Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficienciesDevelop and implement policies and procedures as needed to support the practiceManage and oversee patient advocacyComplete other duties as assigned

Qualifications

Required:

Bachelor’s degree or equivalent work experienceMinimum of three years’ work experience in a medical or related businessComprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and MedicaidSolid understanding of patient flow in a medical officeWorking knowledge of medical software, Word and ExcelExperience managing daily cash activity and reconciling income reports with daily payments

Preferred:

Knowledge of CPT and ICD-10 codingLeadership experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.