Location: Baylor Scott & White Medical Center: Dallas (Hybrid)

Department: Clinical Performance Excellence

Status: Full Time

Schedule: Monday - Friday, 8:00am to 5:00pm

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefitsDollar-for-dollar 401(k) match, up to 5%Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and moreImmediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The Operations Consultant II is responsible for planning, scheduling, and completing operations improvement projects. Facilitates and directs work activities for staff and students. Focus on agile/general process improvement approach at the division level. This delivers operational improvement, financial benefit, and enhanced patient satisfaction. Stewards progress and deliverables as a liaison between site operations, senior management, and the director of Lean Operations Support.

Key Success Factors

Demonstrated self-direction and results orientationExcellent data and problem-solving skills applying advanced techniquesExpertise in lean, process and operations improvement; exceptional facilitator, able to teach how to apply the concepts of projects and programs and initiatives. 

Consulting and/or project management experience

 

Exceptional oral and written communication skillsAbility to conduct professional presentations for executive level and frontline audiencesAbility to prioritize, plan and executeProficiency with word processing, spreadsheets, power point, and graphic presentation softwarePolitically sensitive to the dynamic interplay that occurs between systems and sitesWilling to travel 20-60% of the time (local travel)Critical thinking and data skills

Additional Responsibilities and Focus Areas

Program Management: Lead and coordinate cross-functional programs from initiation through execution ensuring alignment with organizational goals and timely delivery of outcomes.  Develop program plans, manage resources, and monitor progress to ensure successful implementation.Strategic Initiatives:  Collaborate with senior leadership to identify, plan, and execute strategic initiatives that drive organizational growth and transformation.  Conduct market and internal analyses to support strategic decision-making and long-term planning. Consumer Centric:  Champion consumer-first mindset by integrating patient and customer perspectives into operational improvements.  Design and implement initiatives that enhance the consumer experience, improve service delivery, and foster engagement across all touchpoints.   

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualificationEXPERIENCE - 3 Years of Experience