Operations Associate – Job DescriptionOverview The Operations Associate is responsible for reviewing incoming documentation, assessing completeness and accuracy, and making timely, accurate decisions that move work through the next steps of the operational process. This role requires strong attention to detail, the ability to work independently, and a commitment to meeting daily quality and productivity expectations. Key Responsibilities + Review and evaluate incoming documents for accuracy and completeness; establish application or policy data within Athene systems. + Make timely decisions to route work to the appropriate next step based on established procedures. + Enter data accurately and efficiently while meeting required productivity and quality metrics. + Follow documented procedures for processing annuity applications and related workflows. + Communicate proactively with management regarding issues, trends, or process improvement opportunities. + Follow up on outstanding information and request missing requirements as needed. + Participate in team problem-solving, continuous improvement initiatives, and cross‑training opportunities. + Adapt to new tasks or workflow changes as business needs evolve. + Manage time effectively, minimize distractions, and maintain consistent productivity. Required Skills + Data entry + Finance or insurance industry comprehension + Microsoft Excel proficiency + Strong data integrity practices + Operational and administrative processing experience Top Skills + Data Entry + Finance + Insurance + Microsoft Excel + Data Integrity + Operations Qualifications + High school diploma or equivalent required; college degree preferred + 1+ years of work experience required; experience in financial services or annuities preferred. + Proven ability to work independently, stay focused, and meet daily performance metrics in a fast‑paced environment. + Strong attention to detail with the ability to navigate multiple administrative systems. + Effective verbal and written communication skills, including the ability to explain processes and escalate issues appropriately. + Strong interpersonal skills and comfort collaborating with management and peers. + Demonstrated adaptability and willingness to learn new tasks and processes. Experience Level Intermediate Job Type & Location This is a Contract position based out of West Des Moines, IA. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Apr 10, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.