Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Inbound Call Customer Service role receiving multiple calls throughout the dayResponsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per dayProvides guidance to associates within own unit regarding procedural, technical and/or operational changesFull working knowledge of operations environment acquired through experience in an operations environment and on the job trainingAssists with coordination of implementation for products, services, and operational solutionsSupports the design, documentation, implementation, and monitoring of new products and servicesProvides guidance regarding procedural, technical, and operational changesExpands business products knowledge within operations environmentBuilds network by developing relationships with partners and teammatesInspects data to identify issues and trendsCollects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year call center experience receiving calls throughout the business day, up to 50+ calls per dayHighly organized with strong attention to detailTyping and Data entry experienceClient facing experience Excellent time management and prioritization skills, with ability to meet deadlines under pressureExcellent oral and written communication skillsExceptional Customer Service experienceExperience with working independently and on teamsExperienced with Microsoft Office Suite, especially ExcelExperienced with managing multiple priorities and multi tasks

Desired Qualifications:

Expert level Excel experienceWorking knowledge of payment investigations systemsFinancial industry experienceBusiness, Finance, Accounting, Economics, or similar major preferred

Skills:

Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40