Kuala Lumpur, Malaysia
22 hours ago
Operations Administrator
As part of the business support team, you will represent your organizational unit in administrative matters, recommending, interpreting and implementing company's internal administrative policies and procedures. Your will perform a combination of administrative tasks in functional areas.

You are recognized as an advisor to colleagues in the team due to your comprehensive knowledge and skills in your area and understanding of the larger organization. You are innovative in identifying solutions to problems by taking a broader perspective that benefits the organization. You encourage collaboration and communication within the team and across groups to influence desired outcomes. You train others and provide guidance to the team that helps us achieve our goal of providing the best healthcare to our patients.

It is your hard work and skill that will make Pfizer ready to achieve new milestones and help patients across the globe.

Provide project management support to assigned marketing/medical teams in all marketing/medical programs/activities; duties include, but not limited to:

Communicate with Key Opinion Leaders (KOLs)/service providers/agencies/internal commercial/medical colleagues for organization of various regional/country advisory board/internal/external meetingsPreparation of project brief and agency selection process with project ownerReview agency proposals and identify areas for further cost savings; provide input to the Regional Operations Admin Lead for negotiation with agencyOversee planning, organizing and managing the progress of meetings/programs/projects as requiredProvide on-site logistics supportPerform all system applications (procurement and compliance) for projects, FMV calculation, observe individual country requirementsProactively liaise with legal, compliance and country profile owners to ensure all projects/activities are in compliance with policies and guidelinesVendor/Supplier management, which includes collecting all necessary information and update in internal system; provide feedback and monitor performancesPrepare agency brief for the RFQ document and obtain bidding document for cost comparisonEnsure all activities are executed in compliance with Pfizer Procurement, Anti-Bribery and Anti-Corruption policies and procedures, and Foreign Corrupt Practices ActWork independently to facilitate the smooth implementation and execution across all stages of projects, including updating project progress, attending regular project co-ordination meetings/calls, taking minutes at meetings/calls, responding to emails from external customers/vendors, and other follow-up actionsInitiate and design the survey monkey questions as a follow-up action for all internal meetings. Collect and consolidate all feedbacks for stakeholders’ review in order to strengthen and improve the ongoing communication among the teamWork with the congress secretariat office for the sponsorship details and entitlement, liaise with both internal and external stakeholders to work out the program details and speakers engagementLead PfizerWork internal projects, e.g. translation services, video production, etc.Serving as liaison between advertising agencies and the company, print suppliers, freelance talent and various marketing servicesFinancial process managementMonitor and manage budgets as appropriate to support portfolio objectives, including driving efficiencies in allocation of resourcesDecideware management and approvalAll financial documentation and requirements including create new vendor ID/PO, manage budget/tax forms, secure payment details, manage payment schedule, manage HCP payment packets and follow-up, manage HCP honoraria/speaker payments/out of pocket expense reimbursementReconciliation / 3rd party payments (review invoices, consolidate final costings and justify budget variances, review agency’s budget tracker/reconciliation (unless CE is involved throughout the meeting planning), arrange payment with GFSS)Work with countries finance on Inter-Company Cross ChargeDocument retention and audit supportTake lead on budget planning under the supervision of assigned director, manage the Regional CMO budgets and ensure all programs and budget are booked into appropriate phasing.(20%) Perform a series of secretarial and administrative functions for the marketing and medical team and provide additional services depending on the individual requests. Duties include, but not limited to:Make travel arrangements including booking flights, car rentals, and hotel and restaurant reservationsPrepare travel itineraries and meeting agendaPrepare expense reports; tracking T&E (travel and entertainment) budgets and reimbursementsManage calendars – assist with meeting scheduling, conference room reservations, teleconference/video conference set-upAssist with meeting logistics for all virtual and physical internal/external meetingsPrepare and update monthly reports, regular newsletters/announcements, team contact information, organizational charts, and distribution listsEnsure all activities are executed in compliance with Pfizer Procurement, Anti-Bribery and Anti-Corruption policies and proceduresPrepare PowerPoint presentation materialOrganize and manage document filesVendor/Supplier maintenanceServe as back-up support for other operations administrators in their absence in Singapore Regional OfficeQualificationsMust-HaveBachelor’s Degree6+ years of administrative support experienceExcellent organizational, project management and interpersonal skillsExperience that demonstrates ability to proactively carry out personal or Executive Assistant functions proficientlyProficiency in MS Word, Excel, PowerPoint, and Outlook

Nice-to-HaveStrong understanding of both pharma industry and scientific academic research environmentsKnowledge of commercial processes or business analytics processes

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Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.


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